Recently I purchased custom embroidered shirts for our Bili Blanket company. The set up and ordering experience was exceptional. Everything was handled on-line in a professional manner with ease. The shirts arrived as promised and the quality of the stitching and shirt was incredible.
Within a couple of weeks one of the shirts developed a tear along a seam near the buttons. A small enough tear that could easily be mended. However, the company has a promise to keep all clients happy and therefore a return and exchange policy like none I have seen before from an on-line vendor. I was looking forward to challenging their policy to see if they really live up to their claim.
Life got busy and I did not take action as quickly as I wanted. It was a rather trivial issue considering all of the circumstances occurring in my life at the time. However, before I could make the call, Ed from the company called me. They wanted to check on the order and make sure everything was as expected. I mentioned the tear in the shirt. Without skipping a beat, Ed offered either a replacement shirt or credit with the company. No fuss. No questions. I offered to return the torn shirt which he declined. (How could they reuse it anyway as it is custom?) WIthin 3 days the new shirt was in process and on the 4th day was in the mail to me.
The company is Queensboro Shirt Company. I highly recommend them for any custom or embroidered work you need done. If you have a company or sports team, their e-store program is pretty cool as well.
It goes without saying that I highly recommend Queensboro. We will use them for all of our logo’d items as our business expands.
August 29, 2011
Business